Customer Support - Service Returns

Welcome to the Cary Audio Customer Service Center!

The online Return Merchandise Authorization (RMA) program will allow you to create a Return Merchandise Authorization (RMA) request, review any available upgrades and modifications for your component, and track the progress and status of your component.

Please create a new account if you are a new customer or log in if you are an existing customer for assistance in sending a component in for service or checking the status of your component.

Once the account is set up, click “Open New RMA” to begin entering the information to create an RMA that is needed to return a product for repair, upgrade, or modification. At any time thereafter, the customer can log in and select “View My RMA’s” to track the progress of work on the component.  The customer will also receive automatic feedback providing them with detailed information for every stage throughout the entire process.

Included is a Support Center, where a “Knowledge Base” button will take a Cary Audio owner to a section on the program in order to provide further information about possible upgrades and service bulletins for their particular product. There will also be an ongoing Frequently Asked Questions (FAQ) section to answer questions about our services, how to use them, and updating any service information for future upgrades and modifications.

We are always looking to improve our processes, especially as it involves interfacing with our customers. Our new Service RMA package is designed to keep customers in the loop at all times, without having to make multiple phone calls, and we encourage feedback and recommendations to help us fine tune the process.